Process dealing with Improve Your House? - July 2009
We
want to make the process as simple as possible for you to
contact Improve
Your House and design your own fitted bedroom, wardrobe
or room
divider. In order for our team to ensure you always get the highest
service
level we have explained what will happen along the way.
We
realise your house is a private and personal place so we
want to be completely clear as to the process.
Step 1 : You browse our
website and
wish to enquiry or
purchase a fitted bedroom, mirror wardrobe or room divider. You can do
this by
emailing info@improve-your-house.co.uk
or completing a Creative
Corner form.
Step
2 : Improve Your House will complete a basic search to
ensure we can build your bedroom furniture or room divider. After which
an
experienced representative will call you back to help you with your
query.
Step
3 : If you wish to proceed then a bedroom designer with
at least 20 years experience designing tailor made bedroom furniture
will visit
your house. Alternatively, we can give you directions to our Glasgow
based
showroom where we have an exclusive range of bedroom
furniture built on
site by
experienced bedroom designers.
Step 4 : Should you wish to proceed
we will measure the room
space and gather information such as type of materials you wish to use,
what
you want your bedroom furniture to achieve, specific requests and how
much you
want to spend.
Step 5 : Our
team will inform you of
how long the furniture will take
to complete and then arrange a date for
when the
experienced bedroom fitter will visit your home. They will erect the
furniture
on that day and if it’s likely to take two days then you will be told
from the
outset.
Step 6 : If you have any issues with the fitted bedroom furniture then you can contact Improve Your House again and we will visit your property to rectify any problems immediately. Customer satisfaction is paramount for our company. Similarly, if you have any positive feedback we would love to hear from you at feedback@improve-your-house.co.uk.
Remember, you get a 10-year guarantee with all of our products!
Essentially,
you are in complete control and if you don’t
want to proceed with your bespoke fitted bedroom furniture after your
initial
email, visit to the showroom or when we measure your bedroom then you
can
cancel.



